Essential Information about our Supported Holidays

Important Information

 The price of your holiday includes:

  1. This includes support on your journey from the UK (usually Gatwick Airport unless stated otherwise) with a member of Go Provence.
  2. Accommodation, in our country house in Moustiers Sainte Marie.
  3. All meals.
  4. Travel in and around Provence
  5. Support During Your Stay
  6. All Activities

 Price excludes flight supplements, items of personal expenditure.

Flight Details

Timings shown are local timings. Inevitably some variations will occur and we will advise you as soon as possible provided we are given notice by the airline. Minor changes (i.e. change or aircraft or airline) may be reflected in your travel documents so please check them carefully.

Please remember to put all liquids and toiletries in your main or hold luggage.  This will be your large case and not your hand luggage.

Passports and Visas

It is your responsibility to have a valid passport for the duration of your holiday. If you hold a passport other than UK, check whether you need a visa. We cannot be held responsible for the cancelling of any holiday as a result of incorrect documentation and in such cases refunds will not be considered.


We recommend wherever possible the EHIC (European Health Insurance Card) is obtained prior to travel if visiting an EC country. It is essential that all persons on medication or attending the doctor obtain permission to travel from their doctor; some airlines require a Doctor's Certificate stating "fitness to fly", we recommend that you obtain one of these.


The EHIC (European Health Insurance Card) will give you state-provided medical treatment in European member states. It replaces the old E111 form.

access to medical treatment should the holder fall ill, have an accident or require other treatment which they cannot wait to receive

free to all UK residents

apply at selected branches

use Check & Send in branch - just £1.96 for a worry-free application

Remember, EHIC doesn’t replace travel insurance

In many countries it won’t cover all medical costs, private hospitals or the cost of flying you home.

It won’t cover lost baggage, trip cancellations and many other areas that travel insurance covers.

If you buy Post Office Travel Insurance and use an EHIC in a medical emergency, the post office will pay the excess on any additional costs for you.


Go Provence has Public Liability Insurance which covers incidents that happen which are due to staff error.  For incidents that occur through your actions, we recommend that you arrange an EHIC (European Health Insurance Card) through the post office.  In addition, we strongly recommend that you also arrange personal travel insurance. 

Contact Details

Ian Callen (Director of Go Provence) on

French contact:

00 33 683862225  (Mobile)

E mail

2, Quartier de Pascalone,

Route de Valensole,





Neil Manser (Director of Go Provence) on

00 33 6 77545174 (Mobile)

Please check the checklist of what items to bring on your holiday.

Please ensure that if you need help with cutting toe nails that you arrange to have them cut before your holiday to ensure your feet are comfortable during your holiday.

Checklist - Things we recommend that you bring for a summer holiday.  (please request a separate checklist if you are having a holiday with us outside of summer, for example the ski holiday)






Small Rucksack



Water Bottle

Sun Glasses

Large bottle of Sun Tan Lotion Factor 50


Beach Towel

Family and Friend's addresses for postcards


Shorts and Trousers

Bath Towel

Swimming Costumes (For those who wish to swim or paddle)

Medication (If you take this)

Spending Money

Waterproof Jacket


Light long sleeved top

EHIC (European Health Insurance Card) from the post office.

Insect Repellent


T Shirt and shorts that you can get wet (For Kayaking)

Sturdy shoes or trainers

Sanitary towels or tampons (If required)

Paracetamol/Ibuprofen (pain relief)

Travel Sickness pills or bracelets (If required)

Spare Medication pack

Medication prescription from doctor to enable replacements in the event of medication being lost/stolen/forgotten. The chemist will not issue replacement meds without a prescription.

Terms and Conditions

Please make sure you read ourfull terms and conditions.

Care Questionnaire

Please complete and return ourCare Questionnairewhen you are making a booking.

"Another really helpful service that Go Provence staff provide is that they come to Britain and escort the clients to and from France, which sets them apart from other supported holiday companies."

Matt Iles - Personal Assistant to people with Learning Disabilities at South Gloucestershire Council

"The clients had a say in what they did, and everyone was accommodated for, meaning that they all felt welcome and involved in the decision making"

John Smallman - A Support Worker Volunteer