Essential Information about our Supported Holidays

Important Information

The price of your holiday includes:

  1. Flights or Train Fare. This includes support on your journey from the UK with a member of Go Provence.
  2. Accommodation, in our luxury country house in Moustiers Sainte Marie.
  3. All meals.
  4. Travel in and around Provence
  5. Support During Your Stay
  6. All Activities
  7. Photographs

Price excludes flight supplements, items of personal expenditure.

Flight Details

Timings shown are local timings. Inevitably some variations will occur and we will advise you as soon as possible provided we are given notice by the airline. Minor changes (i.e. change or aircraft or airline) may be reflected in your travel documents so please check them carefully.

Please remember to put all liquids and toiletries in your main or hold luggage. This will be your large case and not your hand luggage.

Passports and Visas

It is your responsibility to have a valid passport for the duration of your holiday. If you hold a passport other than UK, check whether you need a visa. We cannot be held responsible for the cancelling of any holiday as a result of incorrect documentation and in such cases refunds will not be considered.

Insurance

We recommend wherever possible the EHIC (European Health Insurance Card) is obtained prior to travel if visiting an EC country. It is essential that all persons on medication or attending the doctor obtain permission to travel from their doctor; some airlines require a Doctor's Certificate stating "fitness to fly", we recommend that you obtain one of these.

EHIC

The EHIC (European Health Insurance Card) will give you state-provided medical treatment in European member states. It replaces the old E111 form.

  • access to medical treatment should the holder fall ill, have an accident or require other treatment which they cannot wait to receive
  • free to all UK residents
  • apply at selected branches
  • use Check & Send in branch - just £1.96 for a worry-free application

Remember, EHIC doesn’t replace travel insurance

In many countries it won’t cover all medical costs, private hospitals or the cost of flying you home.

It won’t cover lost baggage, trip cancellations and many other areas that travel insurance covers.

If you buy Post Office Travel Insurance and use an EHIC in a medical emergency, the post office will pay the excess on any additional costs for you.

Insurance

Go Provence has Public Liability Insurance which covers incidents that happen which are due to staff error. For incidents that occur through your actions, we recommend that you arrange an EHIC (European Health Insurance Card) through the post office. In addition, we strongly recommend that you also arrange personal travel insurance.

Contact Details

Ian Callen (Director of Go Provence) on

French contact:

00 33 9 73 21 31 18 (Landline) or 00 33 683862225 (Mobile)

Email

ian@goprovence.co.uk

Rue de Lavoir

Esparron de Verdon

04800

France

Neil Manser (Director of Go Provence) on

00 33 6 77545174 (Mobile)

neil@goprovence.co.uk

Checklist - Things we recommend that you bring

The climate can be very warm so we recommend that you bring more lighter clothing on your holiday. Pack plenty of shorts and t shirts. Please try to bring shoes, like sandals, that you can wear without socks.

Please ensure that if you need help with cutting toe nails that you arrange to have them cut before your holiday to ensure your feet are comfortable during your holiday.

Essential

Tick

Preferable

Tick

Toiletries

Small Rucksack

Passport

Torch

Water Bottle

Sun Glasses

Large bottle of Sun Tan Lotion Factor 50

Camera

Beach Towel

Family and Friend's addresses for postcards

Hat

Shorts and Trousers

Bath Towel

Swimming Costumes (For those who wish to swim or paddle)

Medication (If you take this)

Spending Money

Waterproof Jacket

Jumper/Hoody

Light long sleeved top

EHIC (European Health Insurance Card) from the post office.

Insect Repellent

Sandals/Crocs

T Shirt and shorts that you can get wet (For Kayaking)

Sturdy shoes or trainers

Sanitary towels or tampons (If required)

Paracetamol/Ibuprofen (pain relief)

Travel Sickness pills or bracelets (If required)

Spare Medication pack

Medication prescription from doctor to enable replacements in the event of medication being lost/stolen/forgotten. The chemist will not issue replacement meds without a prescription.

Terms and Conditions

Please make sure you read ourfull terms and conditions.

Care Questionnaire

Please complete and return ourCare Questionnairewhen you are making a booking.

"Another really helpful service that Go Provence staff provide is that they come to Britain and escort the clients to and from France, which sets them apart from other supported holiday companies."

Matt Iles - Personal Assistant to people with Learning Disabilities at South Gloucestershire Council

"The clients had a say in what they did, and everyone was accommodated for, meaning that they all felt welcome and involved in the decision making"

John Smallman - A Support Worker Volunteer